Ordering, Shipping and Return Information
Privacy PolicyWe DO NOT share, sell or disclose any customer information (names, addresses, credit card information etc.) to anyone, under any circumstances, period. Our Shopping Cart Service - Americart - holds a VeriSign Secure Server Certificate.
| How to order- To order by phone, call: toll-free 1(877)822-9889 or locally (812)333-2772 We are available to take internet orders over the phone from 10am-5:30pm Eastern Standard Time Monday-Saturday.
- To order online: Every item offered on our website can be ordered online using our safe, secure, encrypted shopping cart service 24 hours a day. All other items need to be ordered by phone, fax or mail.
- Educational Institutions: please provide us with your purchase order number.
- Government Purchases: our standard industry code is 5948. Please provide your purchase order number.
- APOs/FPOs- Our free shipping offer applies to APOs/FPOs except for products that are too large to be sent via US Mail and globes which require $15.00 shipping and handling fee.
| Payment | Damage Claims - Very Important: You must inspect merchandise for damage. If there is visible damage to the box (for deliveries which require a signature) you must make a claim with the driver of the shipping company.
- Damage claims for merchandise that arrives damaged that has been left by the driver and that does not require a signature can be made by calling us and we will make necessary arrangements for replacement.
- Keep the box the merchandise came in if the merchandise has arrived damaged.
| Shipping Policy - Regular shipping and handling (to any destination within the contiguous U.S.) are free of charge on every product we offer on our website. Shipping is extra to Alaska and Hawaii.
- The item(s) you order should arrive with in 2-10 business days from the time order is placed unless otherwise specified.
- Occasionally an item is out of stock in which case we will notify you.
- Rush Orders will be sent using UPS Next Day Air, UPS 2nd Day Air, or 3rd Day Select (This 3rd option is over ground only). You need to contact us to get quote for rush shipping.
- APO and FPO: Our free shipping offer applies to APOs/FPOs except for products that are too large to be sent via US Mail and globes which require a $15.00 shipping and handling fee.
- International Orders: We welcome orders from outside the United States. Please e-mail or telephone us the full shipping address and item(s) you would like to order so that we can provide to you the shipping cost required.
| To check the status of an order - Just call us using our toll free line- 1(877)822-9889 or locally at 812 333-2772 10am-5:30pm Mon.-Sat.. Eastern Time. You can send faxes to 1(812)339-9496
- Send e-mail messages to traveler@bluemarble.net
| Returns & Exchanges - Only for the return of the Replogle globe model, the Diplomat, is there a 25% restocking fee, there is no restocking fee for any other items we sell.
- However, to receive a full refund for the item you want to return you must contact us beforehand and return the item to: 1st Stop Travel Store, 317 East Dodds St., Bloomington, Indiana 47401.
- You have 30 days of from the date of receipt of item ordered to make arrangements with us to return item if so desired.
- Freight must be prepaid, item must be insured for full retail value, must be unused, and must be new and in re-sellable condition to the address below.
- Expedited Shipping Costs are not refundable.
- Shipping costs to countries outside the U.S. are not refundable.
- We will exchange the item for another or issue a refund if you prefer.
- If you have questions or concerns about your purchase, you must communicate this to us and we'll gladly work with you reasonably and to our mutual satisfaction.
| Thank You Marcus Moir, Owner |
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